Schubird
Support
Help with your private music-study workspace
For help, feedback, or account questions, email tianchima@gmail.com. Please describe what you were doing and include a screenshot when useful. Do not send your password or invitation code.
Common questions
I can’t sign in
Confirm that you are using the email address attached to your invitation. Use Forgot password? on the sign-in screen if needed.
A YouTube video has no captions
Schubird works with public or unlisted videos whose captions are available to the caption provider. Confirm that the video has captions enabled and can be watched from the same device.
My information looks incomplete
Make sure the device has an internet connection and retry. Your iPhone and the Schubird web app use the same cloud account and data.
How do I delete my account?
In the app, open Account → Privacy & data, enter your current password, and choose Delete my account. Deletion is permanent. The workspace administrator account is managed separately because it owns the private workspace.
How do I report a problem?
Email tianchima@gmail.com with your device model, iOS version, and a short description. Typical response time is within three business days.
Privacy
Read the Schubird Privacy Policy for details about data collection, service providers, retention, and account deletion.
Contact
Schubird is operated by Tianchi Ma.
Email: tianchima@gmail.com